Deckorators, a leading brand in outdoor living, offers an extensive range of decking, railing, and accessory products designed to elevate your covered outdoor living spaces. From durable composite decking to stylish railing systems and complementary accessories, Deckorators empowers homeowners to create personalized outdoor havens that reflect their unique style and taste. As an authorized partner and one of the best deck builders in Wisconsin, Excel Custom Decks takes pride in working with Deckorators’ innovative solutions to bring your dream outdoor living space to life.
As you transform your backyard into an extraordinary living space, it’s crucial to understand the warranties that come with your investment in Deckorators products, ensuring peace of mind and long-lasting enjoyment. This comprehensive guide will explore the various warranty offerings from Deckorators, shedding light on what’s covered, exclusions, and the claim process, so you can make an informed decision for your outdoor oasis.
Deckorators General Warranty
Eligibility
Deckorators’ General Warranty is a testament to their commitment to quality and customer satisfaction. This warranty is exclusively available to original consumers who have purchased Deckorators products for use in standard residential dwellings. It’s important to note that the warranty is non-transferable, ensuring that the benefits are solely for the initial purchaser.
Coverage
Under this warranty, Deckorators pledges to either replace or refund the purchase price of any defective product used in a standard residential dwelling within one year from the date of purchase. A “defective” product refers to any Deckorators item that exhibits manufacturing flaws or fails to meet the brand’s quality standards.
Exclusions
However, it’s essential to note that the General Warranty does not cover products that have been subjected to certain situations or conditions, including but not limited to:
- Physical abuse, acts of God, acts of war, or other chemical/biological factors
- Improper deck installation that deviates from the manufacturer’s guidelines and local building codes
- Abnormal residential use conditions, surface damage, or surface punctures
- Unauthorized modifications such as painting, coating, or treating the product contrary to Deckorators’ intended use
- Direct or indirect exposure to extreme heat exceeding 250°F (121°C)
Claim Process
If you discover a defect covered by the warranty, you must file a claim within 90 days of actual or constructive notice. To initiate the claim process, prepare a letter including the following documentation:
- A list identifying the affected Deckorators products, including the number of pieces and their sizes
- Proof of purchase, such as the original invoice or receipt
- Proof of warranty, which can be the original UPC or end-tag from the product, or a copy of the mark on the product
Submit this documentation to UFP Warranty Corporation, 2801 East Beltline NE Grand Rapids, MI 49525.
Within 60 days of receiving your claim and proper documentation, Deckorators will arrange for a replacement or refund. They reserve the right to have a representative inspect the claimed damaged product before removal.
Deckorators Premium Product Warranties
In addition to the General Warranty, Deckorators offer robust premium warranties for their custom decking, railing, and accessory product lines, ensuring long-lasting performance and protection for your investment.
Decking
Deckorators’ decking collections, including Voyage, Vault, and Frontier, are backed by an industry-leading 50-Year Limited Fade & Stain Warranty. This comprehensive coverage guarantees that your composite decking will resist fading and staining for decades, maintaining its pristine appearance and enhancing the longevity of your outdoor living space.
Railing
Deckorators’ railing systems are equally supported by premium warranties, ensuring lasting durability and style. The Aluminum, Composite, and Cable railing options each come with specific warranty terms tailored to their respective materials and construction.
The Aluminum railing system is protected by a Lifetime Limited Warranty against defects in workmanship and materials, while the Composite railing boasts a 25-Year Fade & Stain Warranty, safeguarding its beauty and structural integrity. The innovative Cable railing system is backed by a Lifetime Limited Warranty on cables and a 10-Year Warranty on connecting hardware, providing peace of mind for this modern and minimalist design element.
Accessories
Deckorators’ commitment to quality extends to their extensive range of accessories, including Lattice, Privacy Screens, Post Caps, Balusters, and PostCovers. Each accessory category is covered by a warranty specific to its materials and intended use, ensuring that every element of your covered outdoor living space is protected.
By offering comprehensive premium warranties across their product lineup, Deckorators reaffirms their dedication to delivering exceptional quality and value to their customers. These warranties not only safeguard your investment but also provide the confidence to create your dream outdoor haven with Deckorators’ innovative solutions.
Experience the Excellence of Deckorators With Excel Custom Decks
As a top-rated deck builder in Wisconsin, Excel Custom Decks takes immense pride in partnering with industry-leading brands like Deckorators to deliver unparalleled outdoor living solutions to our valued customers. Our skilled team of deck contractors has extensive experience working with Deckorators’ innovative product lines, ensuring flawless installations that maximize the potential of these premium materials.
Whether you’re envisioning a stunning composite deck, a sleek railing system, or a harmonious blend of decking and accessories, Excel Custom Decks is your trusted partner for bringing your dream outdoor space to life. We work closely with you, leveraging our expertise and Deckorators’ exceptional product offerings, to create a tailored design that reflects your unique style and meets your functional needs.
Don’t settle for anything less than the best when it comes to your outdoor living experience. Partner with Excel Custom Decks and experience the unparalleled quality, craftsmanship, and peace of mind that comes with Deckorators’ comprehensive warranties.
To discuss your project or learn more about our partnership with Deckorators, feel free to contact us at (414) 441-2017 or visit our website. Let us help you build the outdoor haven of your dreams, backed by the exceptional products and warranties from Deckorators and the expertise of Excel Custom Decks.
Frequently Asked Questions
What types of issues are covered under the Deckorators Warranty?
The Deckorators Warranty covers manufacturing defects in their decking, railing, and accessory products used in standard residential settings. This includes issues like fading, staining, material flaws, or premature failure due to workmanship problems.
How long does the Deckorators Warranty last?
The duration of the Deckorators Warranty varies based on the specific product line. The General Warranty covers defects for 1 year from the purchase date. However, their premium warranties offer extended coverage, such as the 50-Year Limited Fade & Stain Warranty for select decking collections and Lifetime Limited Warranties for certain railing systems.
Are there any conditions that could void the Deckorators Warranty?
Yes, there are certain situations that could void the Deckorators Warranty, such as physical abuse, improper installation, unauthorized modifications (e.g., painting or coating), abnormal use conditions, or exposure to extreme heat. Adhering to the manufacturer’s guidelines and using the products as intended is crucial to maintain warranty coverage.
How do I file a claim under the Deckorators Warranty?
To file a warranty claim, you’ll need to prepare a letter with specific documentation within 90 days of noticing the defect. This includes a list of affected products, proof of purchase, and proof of warranty (UPC code or end-tag). Submit this information to the UFP Warranty Corporation address provided in the warranty details.
Can the Deckorators Warranty be transferred to a new homeowner?
No, the Deckorators Warranty is non-transferable. It exclusively covers the original consumer who purchased the products for use in a standard residential dwelling. If you plan to sell your home, the warranty benefits cannot be passed on to the new owner.
